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dashkeep

The camera won't connect

Work down this list, in order:

  1. Is the logo white, green, purple, or magenta? The agent is running. Red means a missing configuration: follow The logo turns red. No logo at all means the agent isn’t running: follow Launcher errors.
  2. Is the camera in range of a saved network? The camera only connects to the Wi-Fi networks you added in setup. Check the Network tab in the advanced menu for networks in range.
  3. Did you change the router password? Remove the network from the settings page and re-add it, or fix the password, then reboot the camera.
  4. Is the network 2.4 GHz? Most dashcams can’t use 5 GHz-only networks. A dual-band router needs its 2.4 GHz band enabled.
  5. Did you swap or format the memory card? The camera keeps its configuration on the card. Rebuild it with Download to SD card, advanced.
  6. Is the camera parked inside a home zone, and for long enough? The camera connects when parked inside a home zone, or when it has protected clips to send. The yellow logo means it’s outside all your zones.